Situation: As the leader of a volunteering organization, I faced the challenge of declining motivation and effort among volunteers.

Task: To identify the team's pain points and develop a strategy to address them.

Action: I initiated an internal listening campaign, where a rotating small group of members would meet with the board to share their vision for the organization.

Result: By allowing members to propose their vision, they were given the autonomy to execute their ideas, deepening the organization’s impact and fostering a culture of openness and dialogue.